Learn MORE

How much water do I add to my diffuser?


Auria Essential Oil Diffuser™ is most effective, last the longest, and output the most mist when filled properly. Add 100ml of tap water or bottled mineral water to the water reservoir. NEVER overfill your diffuser with water by exceeding its max fill line as indicated outside of the water reservoir.

What type of water do I put in my diffuser?


Minerals play a key role in helping water turn into vapor so we recommend using tap or bottled mineral water. Water temperature can have an effect on mist output, too. Warmer water tends to create a fuller mist while cold water can inhibit ultrasonic vibrations, therefore producing less mist.

Do I add water or essential oil first to my difusser?


Auria Essential Oil Diffuser™ is designed to be filled with water first and then essential oil. Since the mist is created through ultrasonic vibrations, water is broken down into micro-particles which allows the essential oil to attach to it and be transmitted into the air. Adding oil before water can cause the oil to stay in the bottom of the water reservoir and hinder the performance of producing mist.

Can I use citrus essential oil with diffuser?


Yes, we use polypropylene plastic which is safe to use with any essential oil, including citrus. However, if using citrus essential oil, make sure to clean out your diffuser after each use. Also, use caution with heavy bodied oils as they may sink to the bottom of the water reservoir and clog the ultrasonic disc located in the middle of the water reservoir.

What is my recommended dosage?


The best-recommended dose requires attention to the effects on the body. If strong effects desired, increase gradually. You cannot overdose, but begin your experience with discretion. 

When and how do I clean my diffuser?


We recommend cleaning your diffuser once a week or whenever you change the selection of essential oils. Cleaning is important to maintain the life of your diffuser. For regular cleaning, simply use a cotton swab dipped in warm water to gently wipe the inside of the water reservoir. For deep cleaning, use a cotton swab dipped in alcohol to break up the oil on the ultrasonic disc located in the middle of the watert reservoir. Do not push hard on the ultrasonic disc. 

To avoid buildup, please do not let water or oil inside the unit when not in use. Over time, mineral or oil buildup on the ultrasonic disc can decrease the effectiveness of your diffuser. 

To extend the life of your diffuser, please be certain NOT to use fragrance oils. Fragrance oils are artificially created and do not offer the same therapeutic benefits as essential oils. Fragrance oils would clog the ultrasonic disc quite easily and limit the vibrations that produce mist.

Should I be concerned about a mildew smell?


Yes, your diffuser needs to be cleaned thoroughly. Clean the cover, nozzle and water reservoir by wiping down with warm water and a soft cloth.

My diffuser is not misting very strongly, what should I do?


If the diffuser is not misting very strongly, there are a few things that can cause this:

1) Make sure your diffuser is sitting on a hard, flat surface. Do not place it on something soft, like a towel that could absorb the ultrasonic vibrations.

2) Make sure the diffuser is not sitting directly under an air vent or fan that may be dispersing the mist.  

3) Check the water level. If added too much water or oil, the mist outlet hole could be blocked. We recommend filling water slightly below the max fill line.  

4) Use tap or mineral water. Minerals play a key role in helping water turn into vapor so we recommend using tap or bottled mineral water.  

5) Make sure the water is not too cold. Only lukewarm water should be used in ultrasonic diffusers. Warmer water tends to create a fuller mist while cold water can inhibit ultrasonic vibrations, therefore producing less mist.  

6) Clean your diffuser as oil or mineral residue is clogging the ultrasonic disc. For regular cleaning, simply use a cotton swab dipped in warm water to gently wipe the inside of the water reservoir. For deep cleaning, use a cotton swab dipped in alcohol to break up the oil on the ultrasonic disc located in the middle of the water reservoir. Do not push hard on the ultrasonic disc.

My diffuser is not misting sometimes, what should I do?


If your diffuser is not misting sometimes, there are a few things that can cause this:

1) Check the water level. If added too much water or oil, the mist outlet hole could be blocked. We recommend filling water slightly below the max fill line. 

2) Use tap or mineral water. Minerals play a key role in helping water turn into vapor so we recommend using tap or bottled mineral water. 

3) Make sure the water is not too cold. Only lukewarm water should be used in ultrasonic diffusers. Warmer water tends to create a fuller mist while cold water can inhibit ultrasonic vibrations, therefore producing less mist. 

4) Clean your diffuser as oil or mineral residue is clogging the ultrasonic disc. For regular cleaning, simply use a cotton swab dipped in warm water to gently wipe the inside of the water reservoir. For deep cleaning, use a cotton swab dipped in alcohol to break up the oil on the ultrasonic disc located in the middle of the watert reservoir. Do not push hard on the ultrasonic disc.

My diffuser is not misting at all, what should I do?


If your diffuser is not misting at all, there are a few things that can cause this:  

1) Make sure your diffuser is properly plugged in and there is power coming from your source.  

2) Check the water level. If added too much water or oil, the mist outlet hole could be blocked. We recommend filling water slightly below the max fill line.  

3) Use tap or mineral water. Minerals play a key role in helping water turn into vapor so we recommend using tap or bottled mineral water.  

4) Make sure the water is not too cold. Only lukewarm water should be used in ultrasonic diffusers. Warmer water tends to create a fuller mist while cold water can inhibit ultrasonic vibrations, therefore producing less mist.  

5) Clean your diffuser as oil or mineral residue is clogging the ultrasonic disc. For regular cleaning, simply use a cotton swab dipped in warm water to gently wipe the inside of the water reservoir. For deep cleaning, use a cotton swab dipped in alcohol to break up the oil on the ultrasonic disc located in the middle of the water reservoir. Do not push hard on the ultrasonic disc.

Is it normal for my diffuser to make a loud noise?


Some noise is normal during operation and it is also common to hear the water moving inside your diffuser. However, if your diffuser is making a noise that sounds abnormal, please discontinue use and contact our Customer Service Team.

Is it normal for my diffuser to wobble?


There may be missing feet on the base of water reservoir. Remove the cover and nozzle from the water reservoir and make sure the watert reservoir is empty. Then, check the bottom of water reservoir to ensure that all rubber feet are intact.

Water collects on the cover or nozzle, what should I do?


Condensation is a normal occurrence while the difusser is misting. Remove the cover and nozzle from the water reservoir, and allow the components to completely dry between uses.

Mist is coming out of the side of my diffuser, what should I do?


Remove the cover and nozzle and place them back on the water reservoir, pressing firmly and making sure that the sides are sealed.