ORDER & DELIVERYquestions
Can I have my order delivered to my work address?
Yes, we can deliver to either your residential address or work address.
For commercial area delivery, our courier may leave your order with the front desk, security or receptionist. We are unable to guarantee arranging a second delivery attempt. Should a second delivery attempt is required, a shipping fee based on local courier rate (plus any remote area charge if applicable) may be charged to you.
Can I choose a specific time or day for my delivery?
We are unable to guarantee delivery times, but we will do our best to accommodate the open hours of offices and businesses. Any request for a specific delivery time cannot be honored. You should not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery.
If your order has been sent to you using a trackable service, you can trace your order by clicking the tracking link on your Shipping Confirmation email.
Will you contact me prior to delivering the product?
Unfortunately, we are unable to guarantee that the courier will contact the recipient prior to delivery. Before placing an order, please make sure that someone will be available at the delivery address on the dates your order is due to be delivered.
Please ensure that all of your delivery details (i.e., full address, telephone number, e-mail) are entered correctly during the checkout process. Please be aware that we will not be responsible for any loss parcel caused by any incorrect delivery details.
How many times will you attempt to deliver my order?
All packages will be delivered ONE time only. Please make sure that you enter the correct delivery address during checkout and someone will be available at the delivery address on the dates your order is due to be delivered. Should a second delivery attempt is required, a shipping fee based on local courier rate (plus any remote area charge if applicable) may be charged to you.
Can I amend my order or delivery address?
We are unable to amend your delivery address or order after you've placed it. Please make sure that you purchase the correct items and enter the correct delivery address during checkout.
Can I track my order?
If your order has been sent to you using a trackable service, you can trace your order by clicking the tracking link on your Shipping Confirmation email; simply click on the tracking link on the email to view the up-to-date location.
What should I do if my order hasn't been delivered yet?
Double check your expected delivery date in your Order Confirmation email before getting in touch. Please bear in mind the date is an estimate and some deliveries may take longer – we're working hard to get your order to you as quickly as possible.
1. Check the delivery date
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.
2. Track the order online
You'll be able to follow your order if it's been sent with a trackable service. To check this, all you need to do is click on the tracking link on your Shipping Confirmation email. The tracking link should be able to provide up-to-date information on the status of your order.
3. Contact us
If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service Team (Email: firstname.lastname@example.org) who can help you further.
Please note our office hours are between 10am to 5pm, Monday to Friday. Our office is closed on weekends, Statutory and Bank Holidays, or under Tropical Cyclone Warning Signal No. 8 or above. If the signal is remain hoisted at 3pm, our office will remain to be closed that day. If Red/ Black Rainstorm warning is issued during normal opening hours, our office will remain open. If the warning is issued before opening, office will be not be opened until the warning is cancelled. If the warning is cancelled less than 4 hours before normal closing hours, our office will remain closed that day.
Can I have an order sent to someone as a gift?
If you want to send your order to someone as a gift, you can use their address as the delivery address.
We don't offer a gift wrapping service so the goods will arrive just like a normal order. You might want to give the lucky person a heads-up so they know to expect a parcel! We don't display the prices of items on the paperwork included with an order so you can keep how much you've spent a secret.
In the unlikely event that there's a problem with the order, we won't be able to discuss any details with the recipient of the parcel. We can only discuss order and account information with the registered AQROMA account holder for the account the order was placed on.
PAYMENT & DISCOUNTquestions
Where can I get a Discount code to use on my order?
How to apply a Discount code?
Can I use more than one Discount code on my order?
Discount code not working?
- You can only use one Discount code per order. This applies to our free delivery codes too.
- Discount codes may only be valid for certain items and the majority of codes will have an expiry date.
- Some codes will only work for specific people or for specific areas.
- If you've received the code in an email from AQROMA, then the code may also be locked to that email address. Make sure you're trying to use the code using your AQROMA account that has the same email address as we sent the code to.
How can I pay for my order?
How do I know if my order is confirmed?
When will I be charged for my order?
My payment was declined, what should I do?
SOURCING & PACKAGINGquestions
Are you working on using less packaging?
Can you tell me more about AQROMA's responsible sourcing?
I'm having trouble accessing your website. What should I do?
How can I search for a specific product?
If you're looking for a specific product, just click on the magnifying glass (next to shopping cart icon at top right corner of the screen) and enter the keywords. You may also browse each product category using the menu at the top of this page. Just click the type of items you want to look at.
Found what you want? Add it to your shopping cart and when you're done shopping, follow the instructions on screen to complete your order.
How do I place an order?
Placing an order couldn't be easier, simply follow these steps:
1. Click "Add to cart" to place the item you want to buy in your shopping cart
2. Click "Shopping cart" icon (top right corner of the screen) to view the items in your cart
3. Click "Check out" if you're happy with the items in your shopping cart
4. Enter your Contact Information (or if you're already a member, click "Log In") & Shipping Address and then click "Continue to shipping"
5. Review your shipping information and then click "Continue to payment"
6. If you have a discount code to spend, you'll need to fill in the "Discount code" box and click "Apply"
7. Click "Pay now" to confirm your payment method and Place Order
An Order Confirmation email will be sent to your email address to let you know your order details. It's worth checking AQROMA is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.